Question: How can I know the quality of the cedar is the best money can buy?
ANSWER: We own our own timberland located at Cockburn Island, Ontario, Canada. Cockburn Island has the largest supply of cedar in North America. Our cedar known by its high quality because of its lime based soils and high mineral content. As a result of this when you buy from CIFP you will always know the source of your cedar. When buying from others you may not always know the source as other companies have to buy from many sources which may be, or may not be, the highest quality. Our high quality is intentional and by design. CIFP starts the quality control process right from the bushes of Cockburn Island and then is inspected all the way through the sawing, drying, milling, and even the pre-finish process. With CIFP you can always be assured that you are getting the highest quality every time, all the time. Click on this link to see the process from the bush to the finished product (PROCESS LINK)
Question: How can I be assured that CIFP’s log profiles will give my log home the authentic log home look?
ANSWER: We mill our profiles to the Fattest and the Highest stack height in the industry. (see link: CIFP’s Big Fat Log Siding vs. The Competition). Plus, our profiles are hand hewn, assuring you that you will indeed have a log home that is an authentic log home and more. With CIFP’s log siding you will have an Insulated log home using today’s technology while maintaining the warmth and coziness of yesteryear.
Question: Does Your Company provide all the components and services to complete my log home?
ANSWER: Since we harvest our own materials from our own timberland we can provide almost any material/components you need for you log home. We stock 4 different sizes of log profiles plus two (2) T&G panel sizes AND all the other basic materials you need for your home [PRODUCTS LINK]. We even stock a post and rail system that is pre-assembled and ready for installation [RAILS LINK]. We don't stop there. Visit our #1 Virtual Log Home Tour (LINK) to see all the samples of all the materials we supply. We have our own pre-finish shop at our warehouse location. Therefore, we can probably save you money and the hassle of staining and finishing you material at the job site [PRE-FINISH LINK]. We want to go the extra mile: even if we don’t stock a custom item, we can most likely make that item for you… because we stock the logs, saw the logs, kiln dry, and mill the components at one location.
Question: How can I be sure I’m getting the best Value to save me the most money?
ANSWER: At CIFP we take pride in our desire to give our customers the greatest value in every way we can. Based on our customers’ needs we put packages together and watch for ways and options that will save our customers money. For example we created a 3 x 7 half {1/2} log siding profile for people who wanted a full half {1/2} log profile but the 3 x 8 was a bit over their budget. The 3 x 7 saves you almost 20% AND still gives you a full log look. We also look at shipping options to reduce freight cost, as well as search for other options that could save money. SPECIALS 2009 [LINK]
Question: How can I know the service will be up to my expectations?
ANSWER: I always ask myself; “What kind of service would I want if I were building a log home?” Then I determine to treat every customer the way I would want to be treated. No matter the size of the project, big, small, or medium, your project is important to you, so we treat each job with the utmost importance. Top notch service is really what makes a company stand out. From returning calls within 24 hours or less, to expediting quotes, and getting samples out to customers makes all the difference in CIFP being awarded a job. Treating people with respect and delivering jobs on time, along with the high quality, is what gets repeat business. Of course the proof is in the pudding as the saying goes. So, we always ask; “What can we do as the next step to earn your business?” And then do all we can to make sure that happens.
Question: If there are issues with a product or service will I get the run around?
ANSWER:. Let’s be realistic, we are people and people do make mistakes. It is how those issues are handled that makes the difference. Our motto, “Don’t make the customer wait; don’t drag your feet; fix the issue ASAP, so the customer is not put at an inconvenience." In other words, we don’t drag our feet trying to decide who is a fault or how it happened. We fix the issue and then investigate the 'why'.
THE ANSWERS TO: "The Six Essentials Questions You